Decision details

To present a draft updated Customer Feedback Policy for the Council.

1)    That the draft Customer Feedback Policy at Appendix 1 be approved;

2)    That the Monitoring Officer be authorised to make amendments to the Policy to ensure that it remained up to date and reflected Complaint Handling Code guidance and recommendations issued by the Ombudsman.

·       To ensure the Council has suitable procedures in place for responding to and dealing with feedback and complaints received.

·       Have no separate Policy – this was not recommended;