Decision details
Knowledge and Information Management Strategy: Housing Landlord Services
PDF 129 KBDecision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
To adopt the Knowledge and Information Management Strategy: Housing Landlord Services
Decision:
1) That the Knowledge and Information Management Strategy: Housing Landlord Services be adopted.
2) That minor operational amendments to the Knowledge and Information Management Strategy: Housing Landlord Services be delegated to the Assistant Director – Housing, in consultation with the Portfolio Holder for Strategic and Operational Housing.
Reasons for the decision:
To deliver a recommendation from the Housing Ombudsman Service, recommending that all Registered Providers implement a Knowledge and Information Management Strategy
Alternative options considered:
Do nothing – to not adopt the Strategy. Failure to deliver a key recommendation from the Housing Ombudsman Service, which could contribute towards a Complaint Handling Failure Order.
Wards Affected: (All Wards);
Equalities Issues: No disproportionate impact, but EIA being produced anyway - now standard practice for Housing,
Other reasons / organisations consulted
PDP, Cabinet.
Consultees
PDP, DPO, Housing Managers, PH Strategic and
Operational Housing.
Contact: Vikki Cherry, Assistant Director - Housing Email: vcherry@sholland.gov.uk, Jason King, Director of Communities Email: JasonKing@sholland.gov.uk.
Report author: Vikki Cherry
Publication date: 13/11/2024
Date of decision: 12/11/2024
Decided at meeting: 12/11/2024 - Cabinet
Effective from: 21/11/2024
Accompanying Documents: