Decision details

To provide Cabinet with an update of the 2024/2025 Tenant Satisfaction Measure outcomes.

1)    That the contents of the report, and the results attached at Appendix 2 to the report be noted; and

2)    That the feedback from Performance Monitoring Panel be noted.

·         The Regulator of Social Housing is clear that Councillors are responsible for ensuring that the Council, in its role as a registered provider, is meeting the regulatory standards set.  Performance and satisfaction data assists Councillors in scrutinising the service.

·         Do nothing - To not be informed of performance and tenant satisfaction.  This option is not considered to be appropriate as the Regulator of Social Housing expects that Councillors have oversight and scrutiny of the service provided.