Decision details

1)    That the Housing Landlord Service’s performance against key areas be noted, accepting the report as assurance of the Service’s performance in:

·         Delivering the outcomes of the Safety & Quality standard;

·         Meeting statutory Health & Safety responsibilities

2)    That feedback from Performance Monitoring Panel regarding the year-end performance reports scrutinised on 20 May 2025 (included as appendices to the report) be noted;

3)    That the Council’s Annual Complaints Performance and Service Improvement Report for 2024/25 (Appendix 4) be approved;

4)    That the response to the Annual Complaints Performance and Service Improvement Report for 2024/25 be approved as the official response from the ‘governing body’, in accordance with the requirements of the Housing Ombudsman Service Complaint Handling Code.

·         To monitor performance and to provide assurance and confidence to Members that the Housing Landlord Service continues to prioritise tenant safety and satisfaction;

·         It is a statutory requirement that the Council complies with the Housing Ombudsman Complaint Handling Code and the requirement to provide an annual submission, including an Annual Complaint Handling and Service Improvement Report and annual self-assessment.

·         Do nothing – to not consider information presented regarding the performance of the Service.  This option was not recommended;

·         To not consider the Council’s annual complaints performance and service improvement report.  If the Council did not complete its annual submission, a complaint handling failure order may be issued.  If the Council failed to comply with this order, a referral may be made to the governing body or Regulator of Social Housing.  This option was not recommended.