Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
To provide Cabinet with an update on progress
made towards meeting the outcomes of the Social Housing
(Regulation) Act 2023, including revised consumer
standards.
1) That the Regulatory Improvement Plan be approved and the progress made in addressing areas of weakness identified in the regulator of Social Housings C2 judgement of the Council against the Consumer Standards as part of its proactive regulatory inspection regime be noted.
2) That the feedback from the Performance Monitoring Panel regarding the tenant Satisfaction Measure (TSM) Analysis scrutinised on 15 October 2025 be noted.
3) That the Tenant Engagement Impact Assessment report be noted.
To provide oversight, awareness, and assurance of the Councils compliance with regulatory requirements as a Social Landlord.
Do Nothing – to retain progress updates through operational arrangements with the Portfolio Holder for Strategic and Operational Housing. This option is not considered to be appropriate as the Regulator of Social Housing is clear that Councillors are responsible for ensuring that the Council, in its role as a registered provider, is meeting the regulatory standards.
Wards Affected: (All Wards);
Conflict of Interest: None
Dispensation Granted: None
Contact: Adel Gardner, Housing Transformation (HRA) Manager Email: Adel.Gardner@sholland.gov.uk.
Report author: Adel Gardner
Publication date: 12/11/2025
Date of decision: 11/11/2025
Decided at meeting: 11/11/2025 - Cabinet
Effective from: 20/11/2025
Accompanying Documents: