Decision details

Payments Solution Options Trial

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

To trial all forms of payments solutions across the services, to establish the most appropriate forms of payment solution to align with the Corporate Priorities enabling the Right Service, at the right time and in the right way

Decisions:

Consideration was given to the joint report of the Portfolio Holder for Strategy, Governance and Public Protection and the Executive Manager Public Protection which sought approval to trial all forms of payment solutions across services, to establish the most appropriate forms of payment solutions, to align with the Corporate Priorities enabling the Right Service, at the Right time and in the Right way.

 

Councillor Alcock queried what the commercial card charges were.  He also asked whether any potential risks had been identified.  The Executive Manager Public Protection advised that the card charges varied.  He agreed to provide the information (which was appended to the minutes).  The Executive Manager Public Protection advised that the risks would be identified as part the trial process for the scheme.  A Risks Project Team would be meeting regularly to highlight any issues. 

 

DECISION:

 

a)        That approval be given to trial all forms of payment solutions (excluding credit card option for business rate and Council Tax payment);

 

b)        That the cost of credit card transactions applied by the scheme provider would be charged to the payee at point of payment; and

 

c)         That the Executive Manager Public Protection provide details of the cost of credit card transactions.

 

(Other options considered:

·         Not to approve the recommendations; or

·         To approve the recommendations with amendments.

Reasons for decision:

·         Providing the correct platform for the services to use would enable both residents and businesses to operate in the most effective and efficient way, and would enable the Council to deliver services more cost effectively;

·         The Council would be enabled continually to improve the services it delivers, while expanding into new areas of delivery;

·         It had been demonstrated through consultation and research that customers interacted more effectively with the Council and were more likely to purchase new services, such as Garden waste collection services;

·         Ensuring that the needs of communities were anticipated and catered for would reward the Council in enabling effective efficiencies in its service deliveries

·         The Council recognises the changing profile and expectations of users, by reflecting the fact there was greater use of technology by customers and businesses; and

·         Reducing the demand on resources would free up resources to the most vulnerable or to those without access to the platform.)

 

(The Executive Manager Public Protection left the meeting at 7.02 pm, following consideration of the above item.)

Consultees

Executive Director Commercialisation
Executive Director Place
Executive Director Strategy Governance

Contact: Phillip Adams, Executive Manager - People and Public Protection Email: phillip.adams@breckland-sholland.gov.uk.

Report author: Phillip Adams

Publication date: 13/11/2015

Date of decision: 10/11/2015

Decided at meeting: 10/11/2015 - Cabinet

Effective from: 24/11/2015

Accompanying Documents: