Decision details

Contract for Maintenance of Alarms and Associated Equipment & Telecare Service in Sheltered Housing properties

Decision Maker: Housing Landlord Manager

Decision status: For Determination

Is Key decision?: Yes

Is subject to call in?: Yes


To award a new contract to Tunstall Healthcare (UK) Ltd


That the Council implements the award for the maintenance of Sheltered Housing alarm monitoring equipment and telecare service.

Reasons for the decision:

The contract has been sourced via the Procurement for Housing Framework.  The framework monitor the prices and cap the percentage increases that can be made by a supplier. Value for money was proven and due to the price monitoring of the framework, this is considered to be a competitive contract.


Tunstall are market leaders in this sector. As they are on the Framework, this evidences that they are a reputable company as they would have had to qualify to get onto their Framework on both price and quality.   Tunstall is an award winning company working with local authorities, NHS and housing associations across the UK.  They are also a global provider, based in over 30 countries.  The Housing Department has been satisfied with the maintenance provision of the contract. Tunstall have passed extensive financial testing in order to qualify to join the framework.

Alternative options considered:

Option 1 – Officers recommended option: award a new contract of up to a 3 year (1+ 1+1) contract to Tunstall Healthcare (UK) Ltd for an estimated annual value of a maximum of £154,814.40as set out in the recommendations. 


Option 2 – Research alternative frameworks to establish alternative suppliers to use and continue with informal arrangements with LHP and Tunstall until a contract is awarded. All equipment in the buildings is manufactured by Tunstall and another contractor would need to be willing to maintain equipment that is not their own.  This contract is intended to be for the short term until the Council determines the steps to take in order to meet the requirements of the digital switchover.


Option 3 – Do nothing – remain outside of contract and officers to proceed with longer term considerations regarding an upgrade of the ageing equipment.  The Council cannot stop providing this service without consulting tenants, and so would have to continue with Tunstall and LHP informally. The risk of this is that both contractors would then be able to charge whatever they want.

Interests and Nature of Interests Declared:


Reason Key: Incurring expenditure above £75,000 threshold in respect of revenue/£180,000 in respect of capital;

Wards Affected: (All Wards);

Conflict of Interest: None.

Dispensation Granted: None.

Contact: Vikki Cherry, Housing Services Manager, Jason King, Housing Landlord Services Manager Email:

Publication date: 05/10/2020

Date of decision: 05/10/2020

Effective from: 13/10/2020

Accompanying Documents: