Decision details

To award a contract for the completion of a Housing Tenant census and Tenant Satisfaction Measures survey

Decision Maker: Assistant Director - Housing

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


To award a contract to ARP Research Ltd to conduct a Housing Tenant census and Tenant Satisfaction Measures survey for 2023/24. The contract covers both elements of work with an indicative value of £29,020 plus VAT with a project contingency of £5,000 to cover supplementary research.

Reasons for the decision:

A Tenant census and Tenant Satisfaction Measure survey is required to ensure the Council can fulfil its regulatory responsibilities as of the 1 April 2023.
The Social Housing Regulator requires social landlords to complete Tenant Satisfaction Measure surveys annually from 2023/24. In order to complete this work, a Tenant census will be carried out first. The census will allow us to gather up to date contact details for all tenants as well as other items such as any vulnerabilities/disabilities and current occupancy rates.
The census will be carried out in Spring 2023, and the survey completed during 2023/24. Tenant Satisfaction Measure responses will be shared with the Regulator of Social Housing in Summer 2024 as part of our legal responsibilities as a registered provider.

Alternative options considered:

1.Do nothing – do not complete the census or survey. NOT RECOMMENDED. The completion of an annual Tenant Satisfaction Survey is required by the Regulator of Social Housing from 2023/24.
2.Complete a Tenant Satisfaction Measure survey only. NOT RECOMMENDED. A Tenant Census is required in addition to this survey in order to collate up-to-date contact details for tenants, which will assist us in achieving maximum responses to the Survey. It will also support the use of cheaper communication methods going forward and allow us to model data to determine future strategies e.g. underoccupancy data. Up-to-date contact details are required in order for the survey to be completed.

Conflict of Interest: None

Equalities Issues: None, all tenants will be written to. The survey and census will be available in alternative formats.

Contact: Vikki Cherry, Housing Services Manager 01775 764707 Email: Email:

Publication date: 22/11/2022

Date of decision: 17/11/2022