Decision details
Housing Landlord Service - Access to Service
PDF 130 KBDecision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
To note the analysis of the access to the Housing Landlord Service across key protected characteristics.
Decision:
1. That Cabinet notes the contents of this report (including action plan).
Reasons for the decision:
The Regulator of Social Housing is clear that Councillors are responsible for ensuring that the Council, in its role as a registered provider, is meeting the regulatory standards set. Performance data assists Councillors in scrutinising the service
Alternative options considered:
Do nothing – this option is not considered. Ignoring these findings may lead to ongoing unequal service access, noncompliance with RSH Consumer Standards, and persistent disparities in tenant outcomes.
Interests and Nature of Interests Declared:
None
Wards Affected: (All Wards);
Conflict of Interest: None
Dispensation Granted: N/A
Equalities Issues: N/A, report is a report on accessibility to services.
Other reasons / organisations consulted
tenants, pmp.
Consultees
tenants, pmp.
Contact: Adel Gardner, Housing Transformation (HRA) Manager Email: Adel.Gardner@sholland.gov.uk, James Ward, Housing Service Insight and Improvement Lead Email: James.Ward@sholland.gov.uk.
Report author: Adel Gardner
Publication date: 29/04/2026
Date of decision: 28/04/2026
Decided at meeting: 28/04/2026 - Cabinet
Effective from: 08/05/2026
Accompanying Documents: