To provide an update on Council performance for the period 1 July 2016 to 30 September 2016 (joint report of the Portfolio Holder Strategy , Governance and Transformation and the Executive Director Strategy and Governance enclosed).
Consideration was given to the joint report of the Portfolio Holder for Strategy, Governance and Transformation and the Executive Director Strategy and Governance, which provided an update on Council performance for the period 1 July 2016 to 30 September 2016.
The Quarter 2 Performance Report 16/17, attached at Appendix A to the report, provided councillors and residents with information about how the Council was delivering its services and how it was progressing against its Corporate Priorities.
Quarter 2 showed increased levels of performance in the majority of indicators. Two areas of concern were noted;
· Housing Benefit LA Error Rate – performance to the end of December was at 0.54%. Performance was subject to weekly senior management scrutiny between South Holland District Council and Compass Point Business Services.
· Missed Waste Collection Rate – missed collections stood at forty per thousand. Whilst still slightly below target, it did represent a significant improvement over the previous quarter.
Members and officers agreed that some of the Performance Indicators measured and targets that were set needed to be reviewed. As part of this process, Portfolio Holders were requested to liaise with officers to suggest areas for change.
That the report be noted.
(Other options considered:
· Do nothing;
Reasons for decision:
· No recommendations were made. The report was presented for consideration in order that members were aware of how the Council was delivering its services and how it was progressing against its Corporate Priorities.)