Issue - meetings

To provide an update on how the Council is performing for the period 1 October 2018 to 31 December 2018 (report of the Portfolio Holder for Strategy, Governance and Transformation, the Portfolio Holder for Governance and Customer and the Executive Manager People and Public Protection enclosed).

Consideration was given to the report of the Portfolio Holder for Strategy, Governance and Transformation, the Portfolio Holder Governance and Customer and the Executive Manager People and Public Protection, which provided an update on how the Council was performing for the period 1 October 2018 to 31 December 2018.

The Chairman of the Performance Monitoring Panel requested that any feedback from the Panel (which considered the report prior to the Cabinet) be fed into the Cabinet report. 

DECISION:

a)    That the content of the report be noted; and

b)    That where the Performance Monitoring Panel considered the Performance Overview Report prior to the Cabinet, any comments made be reflected in the subsequent report to the Cabinet.

(Other options considered:

·         To do nothing.

Reasons for decision:

·         No recommendations are made.  The report is presented for consideration, in order to fulfil the Cabinet’s remit.)

(The Executive Manager People and Public Protection, the Corporate Improvement and Performance Manager and the Licensing and Business Support Manager left the meeting following discussion of this item.)

To provide an update on how the Council is performing for the period 1 October 2018 to 31 December 2018 (report of the Portfolio Holder Strategy, Governance and Transformation, the Portfolio Holder Governance and Customer and the Executive Manager People and Public Protection enclosed).

Consideration was given to the report of the Executive Member for Strategy, Governance and Transformation, the Executive Manager for People and Public Protection, and the Portfolio Holder for Governance and Customer which provided an update on how the Council was performing for the period 1 October 2018 to 31 December 2018

Staff turnover and sickness figures were greatly reduced over Quarter 2. Both were the lowest recorded in their respective categories in a long time.

The longest void property was 27 days, with the average being 15 days

Freedom of Information request response times were slightly below target, but was still not at a concerning rate.

Members, regarding Environmental Health Consultancy Services, stated they felt that the consultancy was not generating income and being marketed to its fullest potential. The Licensing and Business Support Manager responded that there was work being done to improve the level of marketing. The Senior Business Intelligence Officer responded that it would be wise to take the revenue figures from Q4 as the more representative numbers.

The Chairman asked if there was a reason for the increase in complaints coming from the public. The Senior Business Intelligence Officer responded that the introduction of the online complaint system in the previous year had caused a slow increase in the amount of complaints received. He also further responded that recently an option had been added to contact services directly to raise concerns before getting to a formal complaint stage and that this was expected to reduce the number of formal complaints.

AGREED:

That the contents of the report be noted.