Issue - meetings

To consider the recommendations of the Cabinet in respect of:

·       Housing Comments, Compliments, Complaints and Compensation Policy, Tenant Engagement Framework and Housing Estate Management Policy – To adopt the Housing Comments, Complaints and Compensation Policy, Tenant Engagement Framework and the Housing Estate Management Policy (Cabinet minute 73) (Cabinet agenda item 11 and exempt agenda item 14).

(report of the Cabinet enclosed)

Consideration was given to the report of the Cabinet which sought approval for the Cabinet’s recommendations.

Housing Comments, Compliments, Complaints and Compensation Policy, Tenant Engagement Framework and Housing Estate Management Policy

The Portfolio Holder HRA and Private Sector Housing presented the report.

No discussion was required on the exempt appendix to the report included later in the agenda.

DECISIONS:

That in relation to the Housing Comments, Compliments, Complaints and Compensation Policy, the following delegation amendments be made:

a)    All Chief Officers have authority to authorise payment of compensation in connection with complaints of up to £1,000 subject to the agreement of the Monitoring Officer and appropriate Portfolio Holder or Committee Chairman, and to informing the Performance Monitoring Panel

;

b)    The Assistant Director – Housing (and in their absence the Deputy Chief Executive (Corporate Development) and Joint S151 Officer) to authorise payment of compensation in connection with complaints regarding the Council’s function as a social landlord of up to £1,000 in consultation with the Portfolio Holder for HRA & Private Sector Housing.