Issue - meetings

To provide an update on how the Council is performing for the period 1 October 2022 to 31 December 2022 (report of the Assistant Director – Corporate enclosed).

Consideration was given to the report of the Assistant Director – Corporate which provided an update on how the Council was performing for the period 1 October 2022 to 31 December 2022.

The Portfolio Holder for Corporate and Communications presented the report.  Performance was illustrated within the graphs and charts included as part of the report, with further detailed information in Appendix A.

The following points were highlighted:

·       It was acknowledged that performance around Customer Services still remained slightly below target due to the increase in demand of the continued roll-out of various government schemes, and the processing around these that was required.  Work was being undertaken with the Customer Services Team to address performance.

·       An Action Plan was in place to look at the KPIs relating to the Homelessness Service.

·       Response times around FOI requests had improved due to the temporary sharing of resources from Boston Council.  It was also important to acknowledge the work undertaken by the Business Intelligence and Change Manager.

DECISION:

That the contents of the report be noted.

(Other options considered:

·       Not to monitor performance – this was not recommended;

Reasons for decision:

To ensure Council performance is properly scrutinised).