43 Performance Monitoring Panel Work Programme PDF 183 KB
To set out the Work Programme
of the Performance Monitoring Panel; to
request items for consideration for inclusion; and to consider a
member’s request to examine the delivery of services provided
by all GP surgeries in South Holland (report of the Assistant
Director – Governance enclosed).
Additional documents:
Minutes:
Consideration was given to the report of the
Assistance Director – Governance which set out the Work
Programme of the Performance Monitoring Panel; requested items for
consideration for inclusion; and asked the Panel to consider a
member’s request to examine the delivery of services provided
by all GP surgeries in South Holland.
The Democratic Services Officer introduced the
report and advised the panel of the following updates to the Work
Programme:
- An update regarding the Sir Halley
Stewart Playing Field Task Group would come forward to the panel at
the 23 January 2024 meeting. The lead officer for this item was
clarified as the Strategic and Operational Property Manager;
and
- A tracker update in respect of the
SHDC Peer Review Action Plan would come forward to the committee as
part of the Performance Report item in early summer 2024. The item
would be scheduled when committee meeting dates for 2024/2025 were
confirmed.
The following discussion ensued around a
members request to examine the delivery of services provided by all
GP surgeries in South Holland:
- Some residents had encountered
barriers when attempting to secure face-to-face GP
appointments;
- The default culture of securing a
face-to-face GP appointment had not recovered since the instigation
of phone appointments during the Covid
period;
- Phone appointments were not suitable
for everyone; long call waiting times were often experienced; and
whilst callers were regularly made aware of their status within the
queueing system, for some this had necessitated the abandonment of
the call attempt;
- Where appointments were not
available, residents had been advised to call NHS 111 or visit a
hospital. Members stated that this approach increased existing
pressures faced by hospitals;
- It was known that some doctors were
forced to work from home due to insufficient space at
surgeries;
- Members expressed concern regarding
the accountability of primary care and felt that the current system
had become a barrier to good health and wellbeing of the community.
There were known instances where people had suffered; and
- As GP surgeries were contracted to
deliver primary care on behalf of the NHS, members felt it would be
useful to understand the nature of the contracts and requested that
a relevant NHS contact attend the 23 January 2024 Performance
Monitoring Panel meeting to impart guidance on the matter.
- The Assistant Director –
Strategic Growth and Development agreed to approach a known NHS
contact regarding an invitation to attend the 23 January 2024
meeting.
AGREED:
a)
That the content of the report be noted; and
b)
That a NHS contact be invited to attend the 23 January 2024
Performance Monitoring Panel meeting.