Issue - meetings

To adopt the South & East Lincolnshire Councils Partnership Customer Experience Strategy and to commit to supporting the delivery of the vision, principles and approach to Customer Experience across Council services (report of the Assistant Director for Wellbeing and Community Leadership enclosed).

Consideration was given to the report of the Assistant Director for Wellbeing and Community Leadership which requested adoption of the South and East Lincolnshire Councils Partnership Customer Experience Strategy, and commitment to supporting the delivery of the vision, principles and approach to Customer Experience across Council services.

The Portfolio Holder for Corporate, Governance and Communications presented the report, and thanked officers for the work undertaken in delivering the Strategy up to this point.

DECISION:

To adopt the South & East Lincolnshire Councils Partnership Customer Experience Strategy and to commit to supporting the delivery of the vision, principles and approach to Customer Experience across Council services.

(Other options considered:

·       No alternative options were considered;

Reasons for decision:

·       The Strategy is an overarching document, developed by the Customer Experience Board with engagement with local stakeholders. It gives a framework and objectives to use to further develop consistent approach across Council services.

·       It demonstrates a clear commitment to shared objectives to improving Council staff and services engagement with our ‘customers’.)