Issue - meetings

To adopt the Knowledge and Information Management Strategy: Housing Landlord Services (report of the Assistant Director – Housing enclosed).

Consideration was given to the report of the Assistant Director – Housing which sought adoption of the Knowledge and Information Management Strategy: Housing Landlord Services.

The Portfolio Holder for Strategic and Operational Housing presented the report.

DECISION:

1)    That the Knowledge and Information Management Strategy: Housing Landlord Services be adopted. 

2)    That minor operational amendments to the Knowledge and Information Management Strategy: Housing Landlord Services be delegated to the Assistant Director – Housing, in consultation with the Portfolio Holder for Strategic and Operational Housing.  

(Other options considered:

·       Do nothing – to not adopt the Strategy.  Failure to deliver a key recommendation from the Housing Ombudsman Service, which could contribute towards a Complaint Handling Failure Order. 

Reasons for decision:

·       To deliver a recommendation from the Housing Ombudsman Service, recommending that all Registered Providers implement a Knowledge and Information Management Strategy).

To consider the adoption of the Knowledge and Information Management Strategy: Housing Landlord Services (report of the Assistant Director – Housing enclosed).

Consideration was given to the report of the Assistant Director – Housing which asked members to consider the adoption of the Knowledge and Information Management Strategy: Housing Landlord Services.

The Housing Transformation Programme Manager introduced the report and outlined the following main points:

·       That the Housing Ombudsman Service had published a Spotlight report on Knowledge and Information Management (KIM) in 2023 in response to two core issues: the culture of the landlord and the effectiveness of its governance. The report recommended that all Registered Providers implement a KIM strategy; 

·       SHDC’s KIM Strategy outlined:

o   The key challenges around knowledge and information management for the Housing Landlord Service;

o   How the key challenges were to be overcome; and

o   An action plan to deliver the following key parts of the strategy:

§  Information management role and responsibilities;

§  Connections with existing corporate policies;

§  Record keeping;

§  Data quality assurance; and

§  The utilisation of data to improve the service to tenants.

·       The KIM Strategy was at Appendix A; and

·       The Equality Impact Assessment was at Appendix B.

Members considered the report but had no questions.

• Members agreed that the strategy be reviewed by the Policy Development Panel two years from adoption.

AGREED:

a)    That the Knowledge and Information Management Strategy: Housing Landlord Services be supported and recommended to Cabinet for adoption; and

b)    That delegation of minor operational amendments to the Knowledge and Information Management Strategy: Housing Landlord Services to be given to the Assistant Director – Housing, in consultation with the Portfolio Holder for Strategic and Operational Housing, be supported and recommended to Cabinet.