Issue - meetings

To provide Cabinet with an update on progress made towards delivering the Housing Ombudsman Complaint Handling Code 2024 (report of the Assistant Director – Housing enclosed).

Consideration was given to the report of the Assistant Director – Housing which provide an update on progress made towards delivering the Housing Ombudsman Complaint Handling Code 2024.

The Portfolio Holder for Strategic and Operational Housing presented the report.

DECISION:

That the Housing Landlord Service's complaint handling performance during quarter 1 and 2 of 2024/25 be noted.

(Other options considered:

·       Do nothing – to retain progress updates through operational arrangements with the Portfolio Holder for Strategic and Operational Housing. This option was not considered to be appropriate as the Housing Ombudsman was clear that governing bodies were responsible for ensuring that the Council, in its role as a social landlord was meeting the Housing Ombudsman Complaint Handling Code.

Reasons for decision:

·       To provide assurance to Cabinet on the Council’s compliance with the Housing Ombudsman’s Complaint Handling Code and provide updated information on ongoing work towards delivering a positive complaint-handling culture, ensuring residents’ concerns are addressed promptly and appropriately).