Issue - meetings

To receive assurance on how the Housing Landlord Service is performing against key statutory compliance measures (report of the Assistant Director – Housing enclosed).

Consideration was given to the report of the Assistant Director – Housing which provided assurance on how the Housing Landlord Service was performing against key statutory compliance measures.

The Portfolio Holder for Strategic and Operational Housing presented the report.

The Housing Transformation programme was committed to improving landlord services for tenants through enhanced transparency and accountability. Reports such as this one allowed enhanced scrutiny by members and tenants. While performance data was already provided through quarterly corporate reporting, ongoing improvements had highlighted the need for enhanced reporting.

A Tenant Satisfaction Measures (TSM) report would be presented to members of the Performance Monitoring Panel in May and submitted to the Regulator in June, with the information also published online for tenants. Compliance data, currently monitored monthly by the compliance clinic, would now also be reported to the panel every six months, offering detailed insights into safety checks and remedial actions.

The report covered key compliance areas, including fire safety, gas, electrical safety, and damp, condensation, and mould (DCM) management. Third-party assurance checks and audits were undertaken to maintain quality and details were provided in the report. Tenants were regularly informed through compliance paperwork, annual reports, and the council’s website of actions taken to ensure safety in their homes. This was supported by 86% of tenants surveyed reporting that they felt safe in their homes.

Consideration was given to the report and the following issues were raised:

·       The data around the number of outstanding remedial actions was encouraging, as was the percentage of tenants who felt safe in their homes. 

DECISION:

That the Housing Landlord Service’s performance against key statutory compliance measures, accepting the report as assurance of the services performance in delivering the outcomes of the Safety and Quality standard and meeting statutory Health and Safety responsibilities, be noted.

(Other options considered:

·       Do nothing – Not to consider information presented regarding the performance of statutory compliance – this was not recommended;

Reasons for decision:

·       To provide assurance and confidence to members that tenants are living in safe homes and that arrangements for monitoring compliance areas are robust, with regular reviews and improvements implemented).