Issue - meetings

To provide an update on how the Council is performing for the period 1^st July 2025 to 30^th September 2025 (report of the Assistant Director – Corporate to enclosed).

Consideration was given to the report of the Assistant Director – Corporate which provided an update on how the Council was performing for the period 1^st July 2025 to 30^th September 2025.

The Group Manager – Insights and Transformation introduced the report and highlighted the following points:

• Overall performance had been good with only one target underperforming and labelled red, corporate complaints.
• Explanations regarding under performance in corporate complaints had been included and a transformation officer was working with the team to streamline processes. An internal working group had also been set up with a view to look at lessons learned and recurring themes.
• Flytips collected within five working days of being reported was slightly off target for the first time this year. Work was ongoing to understand why this was occurring.

Members considered the report and made the following comments:

• The general performance trend was better than that of the previous quarter.
• Questioned why the flytip target was slightly underperforming, was this because there had been more reported fly-tips for the quarter?
  • The Group Manager – Insights and Transformation agreed to seek further information.
• Feedback should be provided to members of the public who have made a report of a flytip to let them know whether it will be collected or not.
  • The Group Manager – Insights and Transformation confirmed that this feedback would be passed on.
• The figure for ‘proportion of homes for which an Electrical Installation Condition Report (EICR) has been carried out’ was lower than those for gas safety, fire safety and legionella checks, despite all requiring access to the property.
  •  The Group Manager – Insights and Transformation responded that injunctions were being sought to allow access to these properties. Further information would be requested to explain the difference in figures.
• It was suggested that the ability to add pictures to a flytip report would be useful.
  • The Group Manager – Insights and Transformation would feed this back.
• It was noted that an increase in fines for fly-tipping may reduce the numbers.
• The number of swims seemed to be down in relation to the same quarter last year.
  • The Group Manager – Insights and Transformation confirmed an explanation would be sought.
• The number of fixed penalty notices issued by Kingdom had dipped considerably between Q1 and Q2, was there a reason for this.
  • The Group Manager – Insights and Transformation would seek an explanation.

AGREED:

That the contents of the report be noted.