Agenda item

Q1 Performance Report 2024/2025

To provide an update on how the Council is performing for the period 1 April 2024 to 30 June 2024 (report of the Assistant Director – Corporate enclosed).

Minutes:

Consideration was given to the report of the Assistant Director – Corporate which provided an update on how the Council is performing for the period 1 April 2024 to 30 June 2024.

 

The Business Intelligence and Change Manager introduced the item and highlighted the following points:

  • Q1 SHDC Performance Report 2024/25 was at Appendix A;
  • Q1 SHDC Trend and Insights Report 2024/25 was at Appendix B;
  • Regarding areas on or above target (green), performance improvements had been experienced in several areas including in respect of the Council’s investment properties and safety checks on housing stock;
  • Areas of underperformance (red) in the following areas were accompanied by commentary outlining progress and improvement plans in place:
    • Homelessness Prevention;
    • Corporate Complaints;
    • Subject Access Requests; and
    • Speed of processing new housing benefit claims.

 

Members considered the report and made the following comments:

 

  • Members were encouraged by the improved performance areas noted within the report.

 

  • Members requested that performance figures be stated as numerical values rather than solely in percentage terms. Where changes in performance was stated, such ‘as an increase of five’, the baseline figure also needed to be stated.
    • The Business Intelligence and Change Manager acknowledged this as a previous request. Information in the requested format was stated in the report where it had been made available with more work to do.

 

  • Members requested an explanation of the 108% performance in respect of homelessness cases successfully resolved before a customer became homeless.
    • The Business Intelligence and Change Manager referred to the commentary against this item which stated an overflow from the previous quarter. The calculation included all cases closed during period of the report (some of which had been opened in the previous quarter) against cases opened solely during the period of the report.

 

  • Members noted the increase in car parking income and queried whether this had resulted from increased charges or increased footfall to the town. It was important to assess whether the increased charges had deterred visitors or not. In addition, members queried whether the forecasted income had changed since the implementation of the increased parking fees.
    • The Business Intelligence and Change Manager would investigate these issues and a response would be circulated to members after the meeting. Visitor numbers would be included in future reports.

 

  • Members referred to the ‘Kingdom Contract: Number of Fixed Penalty Notices (FPNs) issued for fly tipping’ data and queried the notable increase in data for the Q4 2023/24 period compared to other quarters. Did this reflect an upsurge in cases or in enforcement activity? Following this, members requested a comprehensive report come forward to the next committee meeting in respect of the Kingdom contract specifically regarding performance across the whole district at Parish level and which explained the data variances.

 

 

·       Members queried whether the public facility at the Peele site in Long Sutton was to close. It was important that a facility was available in the town.

o   The Assistant Director – Leisure and Culture responded that the council’s lease was due to end in December 2024 and the facility would return to the Academy. The Academy were investigating alternative solutions for provision of a public facility.

 

AGREED:

 

a)    That the contents of the report be noted; and

 

b)    That a report in respect of the Kingdom Contract come forward to the Panel as requested.

 

Supporting documents: