Agenda item

Performance Overview Report Quarter 1 2018-19

To provide an update on Council performance for the period 1 April 2018 to 30 June 2018 (report of the Executive Director, Strategy and Governance enclosed).


Consideration was given to the report of the Executive Director Strategy and Governance, which provided an update on Council performance for the period 1 April 2018 to 30 June 2018.


Quarter 1 saw performance improve slightly in comparison to Quarter 4.  Performance was rated as ‘fair’ with 12 indicators being green (60%), which indicated good performance.  There were 2 (10%) amber indicators, and 6 red indicators (30%), highlighting lower than expected performance.  There were 8 indicators which were classified as data only – this meant that they were monitored without requiring a target.


In discussing the report, the following key points emerged:


Staff turnover was posted at 3.6%. Officers confirmed that exit data was being taken into account. Members asked if any information could be gathered from the exit information and provided to the Panel. Officers responded that only general data could be provided which could not be used to identify personnel.


The Chairman was pleased to see areas where performance was good. However, he was still concerned with the level of sickness at 2.75 days per employee, and asked how many days this added up to per year. It was agreed that this should continue to be monitored.


Members asked, regarding Freedom of Information (FOI) requests, if there could be extended deadlines for complex requests. Officers responded that this was not possible as deadlines were set in law. The Chairman asked if anything was being gained from the FOI requests. He also asked if sufficient resources were being supplied to be able to allow for the increase in complex requests. Members asked what were the implications of not getting the approach to FOI requests right were and what the penalty would be. Officers answered that there was no financial penalty but that the ICO could build a case up on the Authority, but to avoid this it would be important to keep FOI customers updated if a delay occurred.


Regarding calls abandoned, the Chairman stated that the average would add up to 45 calls dropped a day. He felt that this was not in line with the positive outlook that the report provided and that 45 dropped calls per day would result in a lot of irritated customers. Officers responded that there various reasons for this and that more information could be gathered and brought back to the Panel.


On the matter of staff turnover, members stated that they felt that a higher turnover was not necessarily negative because staff turnover offered the Authority an opportunity to consider vacancies and recruitment opportunities.


Raising Long term sickness, the Chairman asked if the quarter’s figure of amount of long term sickness was comparable with the figure for last year. Officers stated they  would get this information for future reports.


The Chairman said the lack of delivery of houses could have a significant impact on the Council’s finances. The Executive Director - Commercialisation responded that the performance was actually improving and that there was a difference between houses being delivered by the Council and by private developers.


Members asked if rent arrears was being included in Universal Credit, if it was possible to get statistics. Officers stated that they would review if this information could be brought to a future meeting. The Chairman agreed that it would be important to have access to such info.




That the report be noted.


(The Senior Business Intelligence Officer and the Business Intelligence Officer left the meeting following discussion of the above item)

Supporting documents: