Issue - decisions

Q3 Performance Report

23/02/2021 - Q3 Performance Report

Consideration was given to the report of the Executive Manager for Growth, which provided an update on how the Council was performing for the period 1 October 2020 to 31 December 2020.


The Quarter 3 2020-21 Performance Report detailed in Appendix A aimed to provide members, businesses, and residents with an overview of how the Council was performing against a number of key strategic indicators in an ongoing COVID-19 pandemic. The reported indicators focussed on performance and business intelligence as compared to the previous year to highlight how key services had performed whilst the organisation had continued to respond to the challenges and pressures that the pandemic had presented to both the organisation and the district as a whole.


As highlighted previously the report did not contain a suite of performance indicators to the same scale and breadth as presented to the Panel in previous years. This was because, in many cases, the focus of many council services and their attendant resources had shifted away from pre-March 2020 ‘business as usual activity’, and were instead now focused on a different range of areas directly aligned to supporting the council with its pandemic response.


Consequently, the report sought to provide a summary of performance in key areas which reflected the current performance of the council, whilst the organisation remained focused on supporting its communities, residents and local business in extra-ordinary times. The narrative within the report provided supplementary commentary to support the data. Several service managers were in attendance at the meeting and would be able to assist with any supplementary questions.


The Panel considered the report, and the following issues were raised:




  • Members commented that it may be useful to be provided with an update on success with enforcement in relation to fly-tipping recently and how the issue of fly-tipping was being dealt with County-wide.


  • Members asked for clarification on how much money has been spent on fly-tipping in the last month.
    • Officers responded that for December 2019 the cost for fly-tipping was £3,000. For the same period in December 2020, the figure was double that at £6,000.
    • Officers would share with members a breakdown of the figures for fly-tipping costs over the last few months.


  • Members raised concerns about the collection of evidence for fly-tipping incidents and asked whether covert cameras were being used to catch fly-tippers ‘in the act’.
    • Officers advised that the use of covert cameras would be covered in a later item on the agenda.


Social media engagement:


  • Members queried the basis of collection for the number of social media engagements stated within the report.
    • Officers responded that the social media engagement numbers were collected via Google Analytics and that the basis for this information would be clarified


Void properties:


  • Members noted that there had been a dramatic fall in the re-let time for void properties and questioned whether this was related to the Covid pandemic?
    • Officers agreed that there been a significant variance in voids performance between the Q3 performance this year and the same period last year.  The reasons for this were two-fold – 1) the number of void properties that had presented themselves this year was higher than in previous years – there had been an increased level in certain property types being returned which was related to an increased level of deceased tenants who had resided within them;  and 2) there had been an increase in void turnaround times as a result of allowing additional time between tradespeople undertaking the work, in order to adhere to safe Covid working practices. Works had also been undertaken on voids that would normally have taken place when properties were tenanted, again to reduce the number of tradespeople entering properties with tenants in them. The situation was being monitored closely, and officers were balancing a number of priorities to ensure that work was undertaken as efficiently as possible.


Bulky Waste Collections:


  • Members expressed concern about longer waiting times for bulky waste collection but were happy that a new system had been put in place to bring these waiting times down.
    • Officers responded that the bulky waste collections were being increased from 2 to 3 collections a week for hazardous waste and that this was being monitored in order that resources could be used effectively.


  • Members asked if bulky waste collections were only being carried out from residential properties
    • Officers confirmed that this was the case.




That the report be noted.

18/02/2021 - Q3 Performance Report

That the contents of the report be noted.