DECISION:
1) That the Housing Comments, Compliments, Complaints and Compensation Policy be adopted;
2) That minor operational amendments to the Housing Comments, Compliments, Complaints and Compensation Policy be delegated to the Assistant Director – Housing in consultation with the Portfolio Holder for HRA and Private Sector Housing;
3) That the Tenant Engagement Framework be adopted;
4) That minor operational amendments to the Tenant Engagement Framework be delegated to the Assistant Director Housing in consultation with the Portfolio Holder for HRA and Private Sector Housing;
5) That the Housing Estate Management Policy be adopted; and
6) That minor operational amendments to the Housing Estate Management Policy be delegated to the Assistant Director – Housing in consultation with the Portfolio Holder for HRA and Private Sector Housing.
RECOMMENDATIONS TO COUNCIL:
7) That in relation to the Housing Comments, Compliments, Complaints and Compensation Policy, the following delegation amendment be made:
i. All Chief Officers have authority to authorise payment of compensation in connection with complaints of up to £1,000 subject to the agreement of the Monitoring Officer and appropriate Portfolio Holder or Committee Chairman, and to informing the Performance Monitoring Panel;