That the Portfolio Holder for Strategic
and Operational Housing in their capacity as Member responsible for
Complaints (‘MRCs’)
- Approve the Councils
annual complaints performance and service improvement report for
2023/24 as contained at Appendix 1.
- Approve the response
to the annual complaints and performance and service improvement
report for 2023/24 as contained in Appendix 1 as the formal
response from the Councils ‘governing body’ as required
by the Code.