1) That the Housing Landlord Service’s performance against key areas be noted, accepting the report as assurance of the Service’s performance in:
· Delivering the outcomes of the Safety & Quality standard;
· Meeting statutory Health & Safety responsibilities
2) That feedback from Performance Monitoring Panel regarding the year-end performance reports scrutinised on 20 May 2025 (included as appendices to the report) be noted;
3) That the Council’s Annual Complaints Performance and Service Improvement Report for 2024/25 (Appendix 4) be approved;
4) That the response to the Annual Complaints Performance and Service Improvement Report for 2024/25 be approved as the official response from the ‘governing body’, in accordance with the requirements of the Housing Ombudsman Service Complaint Handling Code.