That Cabinet:
· Adopts the Housing Comments, Compliments and Complaints Policy (Appendix 1).
· Delegates minor operational and legislative amendments to the Housing Comments, Compliments and Complaints Policy to the Service Director for Housing in consultation with the Portfolio Holder for Strategic and Operational Housing.
· Notes and endorses the Complaints Performance and Improvements planned reflected in the Housing Annual Complaints Performance and Service Improvement Report for 2025/26 at Appendix 4 and note the Annual Housing Ombudsman Self-Assessment form at Appendix 5.
· Agree the draft governing body response on slide 4 Appendix 4