Q1 2019-20 Performance Overview Report
- 11/09/2019 - Agenda item, Performance Monitoring Panel Performance Overview Report - Quarter 1 2019/20 11/09/2019
- 29/10/2019 - Agenda item, Cabinet Q1 2019-20 Performance Overview Report 29/10/2019
- No date - Action: Action the following re Performance Overview - Members raised the issue of complaints, and how this information was used? If the problem was a service issue, this was a complaint. It was therefore necessary to differentiate between service issues and formal complaints, and supporting information was therefore required. Officers responded that service issues were raised individually be each area, that he would find out the information required and formulate it as a performance issue. Corey Gooch ; status: completed
- No date - Action: PMP members generally very happy with changes to Performance reporting however, consideration needs to be given to colours used and ease of reading. Corey Gooch ; status: completed
- No date - Action: Performance Overview Report - 'Same period last year' data - ensure all information tallies up Corey Gooch ; status: completed
- No date - Action: Reporting around responses to complaints not being dealt with within 15 days - where good reasons for delay, consider ways of reporting differently so performance does not reflect so negatively Corey Gooch ; status: completed
- No date - Action: Look into what performance data could be provide for members at ward level Corey Gooch ; status: completed
- No date - Action: Action the following point re Performance Overview - Section 3.3 of the covering report provided reasons for poor performance, and provided details on seasonal trends around bringing properties back into use. However, information provided further on was contradictory. Officers agreed that the information provided was contradictory, and that more information on seasonal trends was required. Corey Gooch ; status: completed