Issue details

Transformation – Digital Payment Phase 2 (District Provision)

To expand the ability to make payments for Council services across the district by use of Pay Zones and Post offices and digital solutions.
This will enable the closure of the Priory Road Cash Office.
Which will align with the Corporate Priorities enabling the Right Service, at the Right time and in the Right way.
By enabling our residents and businesses greater flexibility in the way they pay.

Decision type: Key

Reason Key: Significant effect on communities in two or more wards or electoral divisions of the Council;

Decision status: For Determination

Wards affected: (All Wards);

Decision due: 8 Nov 2016 by Cabinet

Lead member: Deputy Leader of the Cabinet

Lead director: Executive Director - Strategy and Governance (Monitoring Officer)

Contact: Phillip Adams, Executive Manager - People and Public Protection Email:

Consultation process

This was carried out by floor walkers that held 1-2-1 survey


Consultation was held with users of the cash desk over a period of 5 days. at the beginning of month

Agenda items


  • Transformation – Digital Payment Phase 2 (District Provision)