Issue details

Policy for dealing with unreasonably persistent complaints, customer behaviour and vexatious requests.

To consider the vexatious and unreasonable complaints policy

Decision type: Non-key

Decision status: For Determination

Decision due: 21 Nov 2017 by Cabinet

Lead member: Portfolio Holder for People, Places, Economy

Lead director: Executive Director - Strategy and Governance (Monitoring Officer)

Contact: Sarah Wolstenholme-Smy, Legal Services Manager Email:

Agenda items


  • Vexatious and Unreasonable Complaints Policy