Issue details

Customer Access Strategy

To implement a new strategy which aims to improve residents’ experience of contacting South Holland District Council while also increasing the efficiency of our overall operating arrangements

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Decision due: 12 Mar 2019 by Cabinet

Lead member: Portfolio Holder for People, Places, Economy

Lead director: Executive Director - Strategy and Governance (Monitoring Officer)

Contact: Sarah Barsby, Shared Executive Manager Information Email:

Comms/Media Interest: Yes

Agenda items


  • Customer Access Strategy