Issue details

Housing policies - feedback, tenant engagement and estates management

To adopt the Housing Comments, Complaints and Compensation Policy, Tenant Engagement Framework and the Housing Estate Management Policy

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Explanation of anticipated restriction:
appendix to complaints policy exempt as per paragraph 3

Decision due: 14 Feb 2023 by Cabinet

Lead member: Portfolio Holder for Communities and Operational Housing

Lead director: Assistant Director - Housing

Contact: Vikki Cherry, Housing Services Manager Email:, Jason King, Assistant Director - Housing Email:

Consultation process

SLT, Portfolio Holder (HRA, Finance and Assets), PDP, Cabinet


Members, Officers, Tenants.


Agenda items


  • Housing policies - complaints and tenant engagement