Issue details

Annual Complaints Performance and Service Improvement Report 2023/24

 

 

To provide an overview of the complaints received during 1 April 2023 and 31 March 2024 for services within the Housing Revenue Account. The Councils performance against the Housing Ombudsman Complaint Handling Code, in the form of the Annual Complaint Handling and Service Improvement Report.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 22/07/2024

Reason for urgency:
N/A

Explanation of anticipated restriction:
N/A

Lead director: Assistant Director - Housing

Contact: Sam Dicker, Business Support Manager Email: SDicker@sholland.gov.uk.

Consultation process

N/A

Consultees

N/A

Decisions

Documents