To consider revisions to the complaints policy
following a review of the policy and tenant consultation
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Explanation of anticipated restriction:
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Decision due: 30 Jun 2026 by Cabinet
Lead member: Portfolio Holder for Strategic and Operational Housing
Lead director: Assistant Director - Housing
Contact: Beverley Chapman, Tenant Engagement and Influence Lead Email: Beverley.Chapman@sholland.gov.uk, Vikki Cherry, Service Director – Housing Email: vcherry@sholland.gov.uk.
Consultation process
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Consultees
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Equalities Issues: .