Issue details

Housing Complaints policy

To consider revisions to the complaints policy following a review of the policy and tenant consultation

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Explanation of anticipated restriction:
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Decision due: 30 Jun 2026 by Cabinet

Lead member: Portfolio Holder for Strategic and Operational Housing

Lead director: Assistant Director - Housing

Contact: Beverley Chapman, Tenant Engagement and Influence Lead Email: Beverley.Chapman@sholland.gov.uk, Vikki Cherry, Service Director – Housing Email: vcherry@sholland.gov.uk.

Consultation process

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Consultees

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Equalities Issues: .

Agenda items

Documents

  • Housing Complaints policy