Update members on performance of our Complaints Service 25/26 against the Housing Ombudsman Code and to adopt the SHDC Housing Comments, Compliments and Complaints Policy.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Explanation of anticipated restriction:
open
Decision due: 30 Jun 2026 by Cabinet
Lead member: Portfolio Holder for Strategic and Operational Housing
Lead director: Service Director – Housing
Contact: Beverley Chapman, Tenant Engagement and Influence Lead Email: Beverley.Chapman@sholland.gov.uk.
Consultation process
Consultation with PFH, AD and
director