Issue details

Housing Annual Complaints Performance and Service Improvement Report

Update Members on performance of our Complaints Service against the Housing Ombudsman's Code

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Explanation of anticipated restriction:
open

Decision due: 30 Jun 2026 by Cabinet

Lead member: Portfolio Holder for Strategic and Operational Housing

Lead director: Service Director – Housing

Contact: Beverley Chapman, Tenant Engagement and Influence Lead Email: Beverley.Chapman@sholland.gov.uk.

Consultation process

Consultation with PFH, AD and director

Agenda items

Documents

  • Housing Annual Complaints Performance and Service Improvement Report