Issue - meetings

SHDC Q1 Performance Report

 

 

Meeting: 12/11/2024 - Cabinet (Item 42)

42 SHDC Q1 Performance Report pdf icon PDF 268 KB

To provide an update on how the Council is performing for the period 1 April 2024 to 30 June 2024 (report of the Assistant Director – Corporate enclosed).

Additional documents:

Minutes:

Consideration was given to the report of the Assistant Director – Corporate which provided an update on how the Council was performing for the period 1 April 2024 to 30 June 2024.

 

The Portfolio Holder for Corporate and Communications presented the report and the following issues were raised:

 

·       There was a heavy reliance on PSPS – what training did their staff receive and how was this monitored and controlled?

  • The Portfolio Holder – Corporate and Communications advised that all staff undertook a structured training programme, there was a ‘buddy’ system in place, and team leaders would periodically review and monitor calls.  Calls were recorded so, should any issues be raised by the public, they could be referred to and learning taken from them.  SHDC did not monitor specifically but performance could be seen through KPIs and monitoring reports.

 

·       Was the target for the KPI ‘Percentage of corporate complaints responded to within corporately set timescales’ too ambitious?

  • The Portfolio Holder – Corporate and Communications advised that the targets had been reduced slightly.  Additionally, there had been some staffing changes and a service review was also due which would result in a change to how work was undertaken within the team.   He had seen the results for Quarter 2, and the performance around complaints and FOIs had improved.

 

·       Performance against the KPI ‘Percentage of subject requests responded to within statutory timescales had also underperformed – what was the reason for this?

  • The Portfolio Holder – Corporate and Communications advised that this target had also been reduced slightly, and that the workload was dealt with by the same team that dealt with corporate complaints. He advised that the Governance and Audit Committee was considering a report the following week that contained further information on this area.  This would be shared and would provide further information on the type of requests whilst also showing the improving performance trajectory.

 

·       The Performance Monitoring Panel also considered the report prior to the Cabinet – how could findings from both committees come together to benefit the Authority?

  • The Portfolio Holder – Corporate and Communications stated that if any contentious issues were raised by the Performance Monitoring Panel he was alerted, and if any issues related to areas within his Portfolio, he would pursue these.
  • The Leader also requested that future reports reflect better alignment between the two committees, reflecting back feedback from the Performance Monitoring Panel in order that more focus could be given by Cabinet to the issues raised.

 

·       For two Environment KPIs – ‘Percentage of household waste collected for recycling and composting’ and ‘Percentage of recycling collected that is unable to be recycled (contamination)’, data was not available, and it was stated that data was recorded by LCC by Waste Transfer Station rather than by the Council, and that this had been raised at the Lincolnshire Waste Partnership.  Pressure should be applied to outside bodies to provide the required information more quickly.

Meeting: 16/10/2024 - Performance Monitoring Panel (Item 37)

37 Q1 Performance Report 2024/2025 pdf icon PDF 268 KB

To provide an update on how the Council is performing for the period 1 April 2024 to 30 June 2024 (report of the Assistant Director – Corporate enclosed).

Additional documents:

Minutes:

Consideration was given to the report of the Assistant Director – Corporate which provided an update on how the Council is performing for the period 1 April 2024 to 30 June 2024.

 

The Business Intelligence and Change Manager introduced the item and highlighted the following points:

  • Q1 SHDC Performance Report 2024/25 was at Appendix A;
  • Q1 SHDC Trend and Insights Report 2024/25 was at Appendix B;
  • Regarding areas on or above target (green), performance improvements had been experienced in several areas including in respect of the Council’s investment properties and safety checks on housing stock;
  • Areas of underperformance (red) in the following areas were accompanied by commentary outlining progress and improvement plans in place:
    • Homelessness Prevention;
    • Corporate Complaints;
    • Subject Access Requests; and
    • Speed of processing new housing benefit claims.

 

Members considered the report and made the following comments:

 

  • Members were encouraged by the improved performance areas noted within the report.

 

  • Members requested that performance figures be stated as numerical values rather than solely in percentage terms. Where changes in performance was stated, such ‘as an increase of five’, the baseline figure also needed to be stated.
    • The Business Intelligence and Change Manager acknowledged this as a previous request. Information in the requested format was stated in the report where it had been made available with more work to do.

 

  • Members requested an explanation of the 108% performance in respect of homelessness cases successfully resolved before a customer became homeless.
    • The Business Intelligence and Change Manager referred to the commentary against this item which stated an overflow from the previous quarter. The calculation included all cases closed during period of the report (some of which had been opened in the previous quarter) against cases opened solely during the period of the report.

 

  • Members noted the increase in car parking income and queried whether this had resulted from increased charges or increased footfall to the town. It was important to assess whether the increased charges had deterred visitors or not. In addition, members queried whether the forecasted income had changed since the implementation of the increased parking fees.
    • The Business Intelligence and Change Manager would investigate these issues and a response would be circulated to members after the meeting. Visitor numbers would be included in future reports.

 

  • Members referred to the ‘Kingdom Contract: Number of Fixed Penalty Notices (FPNs) issued for fly tipping’ data and queried the notable increase in data for the Q4 2023/24 period compared to other quarters. Did this reflect an upsurge in cases or in enforcement activity? Following this, members requested a comprehensive report come forward to the next committee meeting in respect of the Kingdom contract specifically regarding performance across the whole district at Parish level and which explained the data variances.